For Xbox Live, there are two sorts of suspensions: one for violating the code of conduct and the other for a payment option issue. Continue reading for tips on how to get things straightened out so you can get your Account back up and running.
With your Xbox, you can buy movies, games, and DLCs from the comfort of your own home. Unfortunately, while purchasing multimedia content online, inevitable mistakes can occur, and you may experience an Xbox billing error on your console. Billing issues might prevent you from buying content online, but only a few options to correct them.
Error codes are sometimes not so much tied to technical concerns as to something more mundane. Billing issues on Xbox are an example of this. You already know that error codes 80153021 and 801613FB are related to billing information if you’ve encountered them. You probably don’t know how to get rid of them; learn how to do so by reading our detailed article below.
How to Figure Out Why your Xbox Live Account Has Been Suspended
1. Messages of error When you login into Xbox Live, you may get one of the following messages if your Account has been suspended:
“Due to an issue with your payment choice, your account has been suspended.”
“This console has been suspended due to a breach of the Terms of Service.”
2. Make sure the credit card you use for your Xbox account is current and genuine. Due to an unpaid debt, your Account may have been suspended.
3. Look for an email from Xbox addressing your suspension in your inbox.
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5. Visit the Xbox support forums for further information. You can describe your problem and receive a response from an Xbox representative via the “My LIVE account was suspended” section.
The Reasons for Your Xbox Live Account Suspension Due to Payment
If you wish to pay for or renew a subscription, your payment information must be correct and valid. The following factors may result in a payment-related suspension:
1. The option for Payment is not right.
2. The input of the incorrect security code
3. Credit card information that is incorrect
4. A credit card that hasn’t been used in a while
5. You have no funds in your Account.
6. Suspicious activity has been discovered about your payment method.
If Xbox detects any problems with your payment method, it will send you an error notice. If a payment-related error notice or code follows your suspension, you’ll know something is amiss with your card.
What to do when having problems with Xbox billing
1.Modify your billing details
If your Xbox gives you a charging issue, you could try changing your billing information. You can accomplish this using your web browser, Xbox One, or Xbox 360 directly. Follow these procedures to update your billing information in your web browser:
- In any web browser, sign in to your Microsoft account.
- Select Billing info under Payment & billing.
- Now go to the Edit profile and adjust your billing address if necessary.
To alter your Xbox One billing information, take these steps:
- To access the Guide, swipe left from the Home screen.
- Select Settings > All Settings from the drop-down menu.
- Particular Payment & billing from the Account section.
- Select Change billing address from the drop-down menu.
- Fill out the form with your billing information. Remember that you can skip over the billing information you don’t wish to change by hitting B on the controller and selecting Next.
- To save your changes, select save info.
On Xbox 360, you may also modify your billing information by following these steps:
- Check to see if you’re logged in to your console.
- Select Account from the Settings menu.
- Manage Payment Options is the option to select.
- Choose the payment option you’d want to change.
- Update the billing information
- To save your changes, click OK.
Try completing the purchase again after making the necessary adjustments to your billing information.
2. Examine the current state of Xbox Live services
Xbox Live relies on specific services to function correctly, and if one of those services is down, you may have a variety of payment issues. Go to the Xbox website to check the status of Xbox Live services. You should make purchases online if the Purchase and Content Usage service is up and operating. You’ll have to wait until Microsoft fixes the problem if this service is unavailable.
3. Make an appointment with your bank or financial institution
Billing errors can occur as a result of issues with your credit card. It’s possible that your card hasn’t been activated or isn’t authorized for online transactions or auto-billing. If this is the case, you should contact your banking institution to see if they can help you resolve the issue.
4. Attempt to purchase at a different time
If you make repeated purchase requests that were refused, you can get billing errors. Furthermore, your card may be labeled as a suspect payment option, which might lead to issues like these. Billing issues can also be caused by selecting the incorrect area; if this is the case, wait for 24 to 48 hours before attempting to complete your transaction.
5. Check to see if you have any outstanding debts
If you have a balance due on your Account, billing problems like 80153021 may display. If this is the case, you won’t make any purchases until the balance is paid off. Follow these steps to do so: Using any web browser, log in to your Microsoft account. Go to the Services & Subscriptions section. Select the Pay Now option and follow the on-screen instructions to pay the balance outstanding. Check if the mistake has been addressed after settling the sum owing.
6. Verify that the prepaid card has been activated
When using a prepaid card, users reported billing error 801613FB, and to fix this error, make sure the prepaid card is enabled. The activation of the prepaid card, according to users, can take up to 24 hours. If the problem remains after 24 hours, we recommend contacting the shop to see if your card has been activated.
7. Verify that the payment card information is correct
If your payment card information is incorrect or your credit card is expired, you may experience billing errors. Follow these steps to upgrade a payment option on Xbox One:
- Use a Microsoft account to log in to your console.
- To access the Guide, scroll left on the Home screen.
- Select Settings > All Settings from the drop-down menu.
- Select Account> Payment & Billing from the drop-down menu.
- Select Edit after scrolling down to the payment option you want to change.
- Select save info and update the payment option details when you’re finished.
8. Make use of an Xbox gift card
You might want to use an Xbox gift card if you’re encountering billing issues. It’s as simple as that. Just buy it and add it to your Account. Keep in mind that not all items are compatible with Xbox gift cards, so double-check before purchasing.
9. Check to see if your PayPal nation or area matches yours
If you recently relocated to a new area or nation, your console may display billing issues until you change your region settings? Changing your Xbox One region is straightforward and can be accomplished by following these steps:
- Log in to your Xbox One console.
- To access the Guide, scroll left on the Home screen.
- Select Settings > All Settings from the drop-down menu.
- Choose a system.
- Now select a language and a location.
- Choose a new site from the drop-down menu, then click Restart now.
To change your Xbox 360 region, complete these steps:
- Log in to your gaming console.
- Select System from the Settings menu.
- Select Console Settings from the menu.
- Select Language and Locale > Locale from the drop-down menu.
- Choose the desired location.
As you can see, changing your region or locale is straightforward, but there are some constraints to be aware of. To begin with, you can only move your part every three months, so keep that in mind. You won’t be able to change your region if your Account is presently suspended or if your Xbox Live subscription has a balance due.
You should also be aware that money in your Microsoft account is not transferred if you change your region, so make sure you spend it. Finally, keep in mind that certain services are not offered in all areas.
Frequently asked questions:
- What’s the best way to keep track of my Xbox transactions?
These transactions are viewed straight from your official Microsoft account at account.Microsoft.com. Here’s what you should do if you’re experiencing trouble logging in.
- How do I stop my Xbox from charging?
Sign in to your Microsoft account and click to Services and Subscriptions -> Manage -> Cancel to turn off automatic renewal.
- How do you get in touch with Xbox Live regarding billing?
On your Xbox, go to the guide -> System tab, then Settings, Account, and lastly Payment & billing to find billing-related information.
Conclusion
Xbox gives its paying members access to additional features, encouraging many players to upgrade to the Gold subscription. The only thing standing in the way of a better gaming experience is if the corporation rejects your membership and suspends you.
The above easy-to-understand article explains why Xbox suspends customers when they attempt to make a payment and what you can do about it.
